I'm experiencing an error when I try to upload a photo into my account

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Hello,

I am currently unable to upload my company's logo. We tried with 2 different people, using 2 different browsers and were unsuccessful. Please advise. Thank you.

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Matt (Official Rep) January 25, 2012 22:11

Hi Jessica,

Are you trying to upload your logo using the photo manager tool in your dashboard?:

The Photo Manager screen should look something like this:

If so what is the size of the image file your are trying to upload?

Let me know by responding to this post.

Matt

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Hi Jessica, Are you trying to upload your logo using the photo manager tool in your dashboard?: <a href="https://s3.amazonaws.com/satisfaction-production/s3_images/686309/photo_manager_tab.png"><img src="https://s3.amazonaws.com/satisfaction-production/s3_images/686309/photo_manager_tab_inline.png" alt="" /></a> The Photo Manager screen should look something like this: <a href="https://s3.amazonaws.com/satisfaction-production/s3_images/686313/Photo_Manager_Screen.PNG"><img src="https://s3.amazonaws.com/satisfaction-production/s3_images/686313/Photo_Manager_Screen_inline.PNG" alt="" /></a> If so what is the size of the image file your are trying to upload? Let me know by responding to this post. Matt

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Jessica Mullen January 25, 2012 22:29

Yes, and it keeps givine me the erorr, so I asked our IT director to do it and he tried it using IE and Firefox and got the same error as well.

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Yes, and it keeps givine me the erorr, so I asked our IT director to do it and he tried it using IE and Firefox and got the same error as well.

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Jessica Mullen January 25, 2012 22:30

He told me it was a Javascript error. (Not sure what that is/means.)

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He told me it was a Javascript error. (Not sure what that is/means.)

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Matt (Official Rep) January 25, 2012 23:13

Thanks, Jessica...

And what size is the file you are trying to upload?

The file should be in GIF, JPG, or PNG format and cannot exceed 1 MB in size.

You might want to check out the following post:

Why Can't I Upload a Photo?

Matt

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Thanks, Jessica... And what size is the file you are trying to upload? The file should be in GIF, JPG, or PNG format and cannot exceed 1 MB in size. You might want to check out the following post: <a target="_blank" href="http://community.volunteermatch.org/volunteer/topics/why_cant_i_upload_a_photo-u5l7y">Why Can't I Upload a Photo?</a> Matt

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Jessica Mullen January 25, 2012 23:16

It's 11.4 KB which is size appropriate and it is a JPG file.

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- Matt (Official Rep) January 25, 2012 23:21
  
  Alright,
  
  I've logged into your account and attempted to upload photos. I was successful and did not receive any errors. I will contact you directly to resolve this issue. Look for my email!
  
  Matt
  
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It's 11.4 KB which is size appropriate and it is a JPG file.

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Bekah Schwanbeck January 30, 2012 21:49

I am trying to upload a photo for my organization. I keep getting a message saying I need to upload a jpeg but the file is saved as a jpeg.

This reply was created from a merged topic originally titled
Photo Upload Issue.

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- Matt (Official Rep) January 30, 2012 21:50
  
  Hi Bekah,
  
  I just sent you an email. I'll help you figure this out.
  
  I'll look for your response.
  
  Matt
  
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I am trying to upload a photo for my organization. I keep getting a message saying I need to upload a jpeg but the file is saved as a jpeg. This reply was created from a merged topic originally titled <a class='notranslate' href="/volunteer/topics/photo_upload_issue-1dc6ws/changes" target="_blank">Photo Upload Issue</a>.

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Elliot Cooper February 02, 2012 21:34

When I submit a picture in the photo up loader tool it fails with the error:

Unable to check for viruses

I am not sure how to resolve this issue.

This reply was created from a merged topic originally titled
Unable to upload photo.

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- Matt (Official Rep) February 02, 2012 21:35
  
  Hello Elliot,
  
  See above. Try uploading the photo again--using my previous responses above for guidance. Let me know if you are still have trouble.
  
  Are you trying to upload a logo off a website?
  
  Matt
  
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When I submit a picture in the photo up loader tool it fails with the error: Unable to check for viruses I am not sure how to resolve this issue. This reply was created from a merged topic originally titled <a class='notranslate' href="/volunteer/topics/unable_to_upload_photo-eerv3/changes" target="_blank">Unable to upload photo</a>.

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Susan See March 08, 2012 18:25

I am getting the error: Unable to load abq ged logo2.jpg.error reading file as image, cause: LCMS error 12288

the file is 241 KB and a jpg. I have tried both the Photo Manager link and the Add Organization Photo links from my Manage Account page. I thought maybe there was a problem with having the file name have spaces and a number in it so I tried uploading the same image but with the file name changed to ABQGEDLogo but that didn't work either.

Susan

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I am getting the error: Unable to load abq ged logo2.jpg.error reading file as image, cause: LCMS error 12288 the file is 241 KB and a jpg. I have tried both the Photo Manager link and the Add Organization Photo links from my Manage Account page. I thought maybe there was a problem with having the file name have spaces and a number in it so I tried uploading the same image but with the file name changed to ABQGEDLogo but that didn't work either. Susan

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Karen Corsini November 07, 2012 00:07

When I try to upload our logo I get message "logo.pdf: unsupported file extension (pdf)"

This reply was created from a merged topic originally titled
uploading logo message.

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When I try to upload our logo I get message "logo.pdf: unsupported file extension (pdf)" This reply was created from a merged topic originally titled <a class='notranslate' href="http://community.volunteermatch.org/volunteer/topics/uploading_logo_message/changes" target="_blank">uploading logo message</a>.

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Alejandra Ramos February 21, 2013 20:31

Matt... could you please assist me I'm too experincing the same problem. Unable to upload new company images although they meet the critria.

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Matt... could you please assist me I'm too experincing the same problem. Unable to upload new company images although they meet the critria.

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Sam Peters March 28, 2013 14:55

Hi -- When I try to add our logo to a listing, the jpeg won't upload and the GIF file uploads with inverted colors. All the files are within the size constraints, and the GIF previews in our normal colors, but are wrong after uploading.

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- Adam (Senior Associate, Community Support) March 28, 2013 22:28
  
  This is a great conversation that's separate from the main topic, so I created a new topic to continue the discussion. Please reference the new topic here: I'm experiencing an error when I try to upload a photo into my account
  
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Hi -- When I try to add our logo to a listing, the jpeg won't upload and the GIF file uploads with inverted colors. All the files are within the size constraints, and the GIF previews in our normal colors, but are wrong after uploading.

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