I’m frustrated

Problems posting a new opportunity

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I click "Next Step" and nothing happens... I am able to save the draft of an opportunity, but nothing advances when I click "Next Step" (and there are no alerts saying that I've done something wrong, nothing is timing out, but the "hand" icon that allows me to click on things no longer appears to click "next step" again)... HELP

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Matt (Official Rep) November 29, 2011 21:39

Hello Ashley,

When I logged into your account and attempted to post an opportunity I was unable to recreate the scenario you described above. The Next Step button was working correctly.

Which browser are you using? Have you tried clearing your browser history? Your cookies? Logging out and starting over?

Let me know if you are still experiencing this issue and I can contact you directly to resolve it.

Matt

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Hello Ashley, When I logged into your account and attempted to post an opportunity I was unable to recreate the scenario you described above. The Next Step button was working correctly. Which browser are you using? Have you tried clearing your browser history? Your cookies? Logging out and starting over? Let me know if you are still experiencing this issue and I can contact you directly to resolve it. Matt

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Ashley Greenman November 29, 2011 21:43

Which browser are you using? Explorer. I have posted events successfully using this in the past... and I successfully posted 2 today before I started having trouble Have you tried clearing your browser history? Your cookies? nope Logging out and starting over? Yes... twice, to no avail. I will try again when I restart my computer tomorrow, and I will let you know...

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- Matt (Official Rep) November 29, 2011 21:47
  
  Try deleting your browser history and deleting your cookies before you log in tomorrow. If this problem persists, let me know by responding to these posts and I will contact you directly.
  
  Matt
  
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- Ashley Greenman November 30, 2011 14:31
  
  Is it possible it has to do with "pasting" my keywords? Because I deleted all of these things you mentioned... (still didn't work), then downloaded Firefox (still didn't work), then I tried re-typing everything... and then it allowed me to advance. That's a real pain... suggestions?
  
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Which browser are you using? Explorer. I have posted events successfully using this in the past… and I successfully posted 2 today before I started having trouble Have you tried clearing your browser history? Your cookies? nope Logging out and starting over? Yes… twice, to no avail. I will try again when I restart my computer tomorrow, and I will let you know…

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Ellie Eisenstat November 30, 2011 16:05

I am having a similar problem. I am on the description and time/place page and, when I click "next step," I just keep getting a bar at the bottom asking if I want to save or open the information. Even after I saved it to my computer, I continue to get the bar. There is a "cancel" option on the bar, but even clicking that does not allow me to get to the next step. Also, I tried to log out but could not do that either.

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- Matt (Official Rep) December 01, 2011 00:19
  
  Hello Ellie,
  
  An issue very similar to the one you mentioned has already been brought to our attention and resolved:
  
  Publish Link Not Working
  
  I will re-open the case and have our engineering team take a look at your profile.
  
  Are you able to post a screen shot of this bar at the bottom of your screen? If so please paste it as an image in your response to this post.
  
  Thank you!
  
  Matt
  
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I am having a similar problem. I am on the description and time/place page and, when I click "next step," I just keep getting a bar at the bottom asking if I want to save or open the information. Even after I saved it to my computer, I continue to get the bar. There is a "cancel" option on the bar, but even clicking that does not allow me to get to the next step. Also, I tried to log out but could not do that either.

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Sharon Quinn December 01, 2011 21:01

I've been attempting to set up an opportunity listing and when I CLICK "Next step" of "save as draft", nothing happen. I cannot get the entry to move to the next page of the process.

Can you help me remedy this?

All to Love,
Sharon Quinn
PS Thank you for your wonderful service; it is invaluable to our growth

This reply was created from a merged topic originally titled
Opportunity Listing process not responding.

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- Matt (Official Rep) December 01, 2011 21:02
  
  Hello Sharon,
  
  Thank you for letting us know about your problem. I have merged your topic here so that we can better track this issue and follow up accordingly. I will advise as I learn more.
  
  Thank you for your patience
  
  Matt
  
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- Sharon Quinn December 03, 2011 05:27
  
  I discovered late tonight that I could get the button to save or advance to the next step IF and only IF I deleted ALL keyword tags and left that entry blank. So, in order to list, I did just that. I thought maybe this clue would be helpful to the techs on this case.
  Thank you.
  All to Love, Sharon
  
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- Matt (Official Rep) December 05, 2011 17:42
  
  Thank you Sharon!
  
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I've been attempting to set up an opportunity listing and when I CLICK "Next step" of "save as draft", nothing happen. I cannot get the entry to move to the next page of the process. Can you help me remedy this? All to Love, Sharon Quinn PS Thank you for your wonderful service; it is invaluable to our growth This reply was created from a merged topic originally titled <a class='notranslate' href="/volunteer/topics/opportunity_listing_process_not_responding/changes" target="_blank">Opportunity Listing process not responding</a>.

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Penny Fraley February 09, 2012 19:38

Matt-
I am having the same problem. I am on an I-pad. HELP!!!!

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- Matt (Official Rep) February 09, 2012 19:51
  
  Hello Penny,
  
  I've tried to follow up with you multiple times. Please see your original post:
  
  Stuck on First Screen
  
  I need more information from you.
  
  Matt
  
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Matt- I am having the same problem. I am on an I-pad. HELP!!!!

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Michele Wellard February 13, 2012 17:39

The 'next step' button is not working. I am in the 'what' screen, trying to publish a listing. I wrote up my volunteer opportunity, chose keywords, all that, but when I click 'next step', nothing happens. 'save draft' doesn't work, either.

This reply was created from a merged topic originally titled
Next step button not working.

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The 'next step' button is not working. I am in the 'what' screen, trying to publish a listing. I wrote up my volunteer opportunity, chose keywords, all that, but when I click 'next step', nothing happens. 'save draft' doesn't work, either. This reply was created from a merged topic originally titled <a class='notranslate' href="/volunteer/topics/next_step_button_not_working-8lptf" target="_blank">Next step button not working</a>.

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Matt (Official Rep) February 13, 2012 17:44

Thanks to everyone for bringing this to our attention.

We have created a case and the engineering team is investigating this right now.

We will continue to update as we learn more.

Please continue to post and further questions or comments here on the Community Powered Support Page.

Best regards,
Matt

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Thanks to everyone for bringing this to our attention. We have created a case and the engineering team is investigating this right now. We will continue to update as we learn more. Please continue to post and further questions or comments here on the Community Powered Support Page. Best regards, Matt

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Dolores Ornelas February 13, 2012 22:35

I am new to this, today I created my first listing and I am experiencing the same problem. My only difference is that when I click Next Step, I get a pop up telling me to "find, save or cancel." I have done all three and I still cannot advance to the next step. HELP!!!

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- Matt (Official Rep) February 14, 2012 00:28
  
  Hello Delores,
  
  We are currently looking into this issue.
  
  Can you please provide of screen shot of the issue you are referencing?
  
  For directions on how to take and upload a screen shot, click on the link below:
  
  How Do I Upload a Screen Shot?
  
  Let me know if you have any questions.
  
  Matt
  
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I am new to this, today I created my first listing and I am experiencing the same problem. My only difference is that when I click Next Step, I get a pop up telling me to "find, save or cancel." I have done all three and I still cannot advance to the next step. HELP!!!

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Barbara Land March 15, 2012 14:37

I have the same problem. I'm trying to edit an opportunity, and nothing happens when I try to go to the next step and save the changes to the posting.

Thank you.

Barb

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- Lauren March 15, 2012 17:41
  
  Hi Barb,
  
  Could you pass along some more info about what you're running into? Do you get a pop-up asking you to save, like some of the posters above?
  
  I took a look at your account, and it looks as though one of your listings has not been updated recently. We made some major changes to the VolunteerMatch site over the past 6 months - you make be required to update some of the information associated with your listing before re-activating it.
  
  Here's a link to a summary of some of the changes we made: VolunteerMatch gets a makeover
  
  Hope this helps, and if you keep running into issues, just reply here and let me know.
  
  Thanks!
  Lauren
  
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I have the same problem. I'm trying to edit an opportunity, and nothing happens when I try to go to the next step and save the changes to the posting. Thank you. Barb

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Emily White March 26, 2012 19:34

Like many people have posted, I cannot proceed to "next steps". I've tried opening in a new window and typing everything (no copy/paste). This is what the next window says:

{"errors":{"description":"Please provide a description of your activity","required_fields":"Please complete required fields."},"status":"fail"}

Thanks for helping me out with this,
Emily

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- Matt (Official Rep) March 26, 2012 20:35
  
  Hello Emily,
  
  At the risk of being redundant...had you entered a sufficient opportunity description--as indicated in the error message--before clicking on the 'Save And Next Step' button?
  
  If so, please let me know which browser you are using (version number etc). And if possible can you post a screen shot of the error message?
  
  Thanks in advance!
  
  Matt
  
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- Emily White March 27, 2012 15:02
  
  Hi Matt,
  
  I'm using Safari, version number 5.0.5 (6533.21.1). I have tried both filling in the description with 10+ sentences and 1 sentence. Neither have worked.
  
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- Matt (Official Rep) March 27, 2012 16:11
  
  Hi Emily,
  
  Looking into this now.
  
  I will follow up again soon.
  
  Matt
  
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Like many people have posted, I cannot proceed to "next steps". I've tried opening in a new window and typing everything (no copy/paste). This is what the next window says: {"errors":{"description":"Please provide a description of your activity","required_fields":"Please complete required fields."},"status":"fail"} Thanks for helping me out with this, Emily

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Emily White March 27, 2012 18:19

Matt,

Here is a screen shot of the page that pops up when I click 'Next Steps'

Thanks,
Emily

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- Matt (Official Rep) March 27, 2012 22:19
  
  Thanks for the screen shot, Emily.
  
  So far I'm not having any luck duplicating this error message.
  
  In the meantime, have you tried using another browser to post your opportunity?
  
  Matt
  
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- Bradley Keen April 04, 2012 18:01
  
  I get the same message
  
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- Bradley Keen April 04, 2012 18:01
  
  and I use explorer
  
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- Liz Sylvan April 04, 2012 23:37
  
  There is still a problem here, I am not able to make a post of volunteering opportunity. Please help, thanks!!
  
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- Lauren April 05, 2012 16:10
  
  Hi Liz - Are you seeing the same error message as Bradley and Emily above? I'll keep you updated as we learn more.
  Thanks for the feedback!
  Lauren
  
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- Liz Sylvan April 05, 2012 16:36
  
  Yes, we are still having a problem with this issue. can you please let me know if and when we will be able to post and opportunity and if volunteers are able to access your website. thank you1
  
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Matt, Here is a screen shot of the page that pops up when I click 'Next Steps' <a href="https://s3.amazonaws.com/satisfaction-production/s3_images/717919/Screen%20shot%202012-03-27%20at%201.16.59%20PM.png?1332872325"><img src="https://s3.amazonaws.com/satisfaction-production/s3_images/717919/Screen%20shot%202012-03-27%20at%201.16.59%20PM_inline.png?1332872325" alt="" /></a> Thanks, Emily

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Jessie Phillips April 12, 2012 16:16

I am having the same problem...I don't know if this image will work... please advise!

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I am having the same problem...I don't know if this image will work... please advise! <a href="https://d37wxxhohlp07s.cloudfront.net/s3_images/725189/image.bmp?1334247307"><img src="https://d37wxxhohlp07s.cloudfront.net/s3_images/725189/image_inline.bmp?1334247307" alt="" /></a>

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Dave Story April 14, 2012 20:28

I'm unable to renew the experation dates on my accounts. What can I do to renew the dates? I haven't had a problem doing this in the past.

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- Matt (Official Rep) April 16, 2012 16:18
  
  Hello Dave,
  
  Upon logging into your account I saw that all of your opportunities have been successfully updated.
  
  If you still need our help please let us know by responding to my post.
  
  Matt
  
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I'm unable to renew the experation dates on my accounts. What can I do to renew the dates? I haven't had a problem doing this in the past.

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