EMPLOYEEI’m confident0Hello Jack,
Once your opportunity is live on our site it will be visible to thousands of perspective volunteers. When someone wants to express interest they click on the 'I Want To Help' button located near the bottom of your opportunity:
This is how VolunteerMatch generates a referral. The contact you have listed for your opportunity will receive an email with the prospective volunteer's contact information. Your contact must then draft a direct response to the volunteer, providing any additional information necessary.
***REMEMBER: When you receive a referral email from VolunteerMatch you CAN NOT simply click 'Respond'...your message will be sent directly to VolunteerMatch.org and the volunteer will think your organization is not interested. For this reason I recommend you DO NOT set up an auto-response system for your account. When a volunteer generates a referral they will not receive this response as it will instead be sent directly to VolunteerMatch.***
If you want to follow up, all referral information is stored in your VolunteerMatch account. To view information for a referral, please follow the instructions below:
-Log into your account at VolunteerMatch account and click the name of the organization you wish to manage.
-From the manage organization page, click on 'Referrals & Reports', and then click on 'View All Referrals':
-Using the drop down menus at the top of this page, you can choose which opportunity you would like to view referrals for, and for what time period, or view all opportunities for all time.
-To view the full referral record for someone, click 'View Referral' to the right of their name. This record should include their contact information.
You can also click "Referral and Page View Report" to see how many people have viewed your listings.
I hope this helps!